Privacy Policy

Lesotho Standards Institution PTY (“the Institution”, “we”, “us”) is a non-profit organization registered in the Kingdom of Lesotho under Registration No. 59725, with its registered address at 12st Arbea 120, Lesotho.

The Institution is the data controller for personal information collected through this website, our enquiry channels and our public programmes. Questions about this policy may be sent to dickerson-theodoreg@gmx.com or by telephone to +266 0321621837.

Information you give us: your name, email address, telephone number, organization type, and the content of any enquiry, training request, partnership proposal or consumer complaint you submit.

Information collected automatically: standard server log data such as IP address, browser type, referring page and time of visit, used only to keep the website secure and to understand aggregate usage.

We do not knowingly collect information from children, and we do not collect special-category personal data unless you volunteer it as part of a health-related product safety report.

To respond to your enquiry, complaint or request; to deliver training and event registrations you have asked for; to administer partnerships and grants; to comply with our legal, audit and reporting obligations as a registered non-profit; and to improve the accessibility and accuracy of our published guidance.

We do not sell personal information. We do not use your information for commercial advertising, and we do not share contact details with third parties for marketing purposes.

Where you submit a product safety report, the Institution does not disclose your identity to the producer, retailer or any other party without your written consent. Reports may be shared with regulators in an anonymised form where public safety requires it.

This website uses only strictly necessary storage. We store your chosen language (Sesotho or English) in your browser so the site remains in that language on your next visit. We do not use advertising cookies or cross-site tracking pixels.

You may clear this storage at any time through your browser settings without losing access to any part of the site.

We process personal information on the basis of your consent, our legitimate interest in operating a public-benefit standards body, and where applicable our legal obligations under Lesotho law. Where we correspond with international partners, funders or verification bodies, only the minimum information necessary is transferred and it is protected by written confidentiality terms.

Enquiry correspondence is retained for three years. Complaint records that inform a published framework are retained for seven years in a form that does not identify the reporter. Grant and audit records are retained for the period required by Lesotho law.

You may request access to the personal information we hold about you, ask us to correct inaccuracies, ask us to delete information we are not legally required to keep, or withdraw consent to future contact. Requests are answered within twenty-one working days at no charge.

Access to enquiry records is restricted to authorised officers of the Institution. Records are held in access-controlled systems, and physical documents are stored in locked facilities at the registered address.

Material changes to this policy are published on this page with a revised date. Continued use of the website after publication constitutes acceptance of the revised policy.